Bangalore International Airport Introduces First of Its Kind AL Driven Assistant Robots to Enhance Passenger Experience

Ten robots have been deployed in the experimental stage to assist travellers in navigating the airport and answering basic questions.

Highlights

  • Bangalore International Airport Limited (BIAL) has unveiled what it calls the "first-of-its-kind AI-driven assistance robots" to improve the airport's customer experience.
  • They've teamed up with Artiligent Solutions Pvt. Ltd., a company that specialises in AI and robotics, to model the robots and develop a unique passenger services programme.
  • The "default language of communication will be English," according to the press release, with "additional regional and international languages in the offing."

Bangalore International
Bangalore International Airport Limited (BIAL) has unveiled what it calls the "first-of-its-kind AI-driven assistance robots" to improve the airport's customer experience.

Ten robots have been deployed in the experimental stage to assist travellers in navigating the airport and answering basic questions. According to a press statement, the robot count will be expanded in a calibrated manner, and the functionality and capabilities of the robots will be progressively refined over time based on customer input.

They've teamed up with Artiligent Solutions Pvt. Ltd., a company that specialises in AI and robotics, to model the robots and develop a unique passenger services programme. The "default language of communication will be English," according to the press release, with "additional regional and international languages in the offing."

“The robots will provide a variety of services, which include providing information on the flight status, passenger convenience services, directional assistance, retail, and F&B information. They will navigate autonomously through the terminal and escort passengers to their desired locations. If due to any reason, the robot is unable to answer queries, passengers shall be immediately connected to the arport help desk via video call, on the robot screen itself,” the release stated.

Jayaraj Shanmugam, Chief Operating Officer, BIAL, stated “Pre-empting passenger requirements and complementing new-age technology with a focused customer-centric team approach has been our winning combination. These smart robots are the latest addition to our offering which shall further boost our concentrated endeavour to provide exceptional customer service”.

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